Last Updated: Last Updated: 9-19-24

Information We Collect

When you use EasyRide, we may collect the following types of information:

Personal Information: This includes your name, phone number, email address, payment information, and profile details.
Location Data: We collect real-time GPS data from your device to provide ride services, including determining your pickup and drop-off locations.
Device Information: We may collect information about the device you use to access the EasyRide app, including the device model, operating system, and unique device identifiers.
Usage Data: This includes details about how you interact with our app, such as ride requests, preferences, and app crashes.
Payment Information: We collect payment details (credit/debit card information) to process transactions. EasyRide does not store this information directly; it is handled securely by third-party payment processors.

How We Use Your Information

The information we collect is used to:

Provide and improve our services, including ride matching and location-based services.
Process payments and handle transaction records.
Communicate with you, including sending ride confirmations, updates, and promotional offers.
Analyze app usage to enhance your experience and troubleshoot any issues.
Comply with legal obligations and protect our legal rights.

Sharing of Information

We may share your information with:

Drivers: To facilitate your ride, we share your name, location, and contact information with the driver assigned to your ride.
Third-Party Service Providers: We use third-party vendors to help us with certain services, such as payment processing, data storage, and app analytics. These providers are required to protect your data and use it only as necessary to provide their services.
Law Enforcement and Legal Requirements: We may disclose your information if required by law or in response to legal proceedings, including subpoenas or court orders.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Payment information is securely processed and stored by our third-party payment providers and is not retained by EasyRide.

Cookies and Tracking Technologies

EasyRide may use cookies and similar tracking technologies to understand your interaction with our app, provide relevant services, and personalize your experience. You can control cookie settings via your device or browser, though disabling cookies may limit your use of some features.

Security of Your Information

We take the security of your personal information seriously. EasyRide implements appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

Your Privacy Rights

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we have collected about you.
Correction: You may correct any inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to legal obligations.
Opt-Out: You may opt out of receiving promotional communications at any time by adjusting your settings in the app or by contacting us directly.

To exercise any of these rights, please contact us at support@easyhubglobal.com

Children’s Privacy

EasyRide is not directed at children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently gathered information from a child, we will take steps to delete it as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted in the app, and your continued use of EasyRide after such changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@easyhubglobal.com
Address: G18 Ground Floor,City Gallery Mall Accra. GL -152-5924